1
00:00:02,000 --> 00:00:07,000
Welcome to U.S. Customs and Border Protection’s Trade Education Series.

2
00:00:07,000 --> 00:00:15,000
Today's topic: How to file a drawback claim in CBP’s Automated Commercial Environment, otherwise known as ACE.

3
00:00:15,000 --> 00:00:22,000
Although it’s the oldest trade program in the United States, duty drawback has been modernized for the 21st century 

4
00:00:22,000 --> 00:00:27,000
and as such, all claims must be filed electronically in ACE.

5
00:00:27,000 --> 00:00:33,000
To file an electronic claim, we suggest the following steps to make things a bit easier.

6
00:00:33,000 --> 00:00:42,000
First, gather all applicable records necessary to file a claim, including import entry records, manufacturing records as applicable,

7
00:00:42,000 --> 00:00:51,000
logistical records that show how the merchandise was moved from import through export or destruction, and the actual proof of export or destruction.

8
00:00:51,000 --> 00:01:01,000
Claimants are required to identify the relevant CBP entry record in their claim and this document is commonly known as CBP Form 7501.

9
00:01:01,000 --> 00:01:07,000
For the remaining documentation, claimants may use any records kept in the normal course of business.

10
00:01:07,000 --> 00:01:13,000
Once you’ve gathered the documentation, you will need to decide how to electronically file the claim with CBP.

11
00:01:13,000 --> 00:01:17,000
Claimants currently have three options to file:

12
00:01:17,000 --> 00:01:25,000
Option one: Hire a licensed Customs Broker to construct and electronically file a claim on your behalf.

13
00:01:25,000 --> 00:01:29,000
Any licensed Customs Broker may construct and electronically file a claim.

14
00:01:29,000 --> 00:01:37,000
Licensed Brokers may be found on the internet using a search engine, or claimants may use a Broker listed on CBP.gov.

15
00:01:37,000 --> 00:01:42,000
Brokers will charge a fee for their service, and this fee is not regulated by CBP.

16
00:01:42,000 --> 00:01:49,000
To use this option, contact the Customs Broker of your choice to discuss what they will need to begin the process.

17
00:01:49,000 --> 00:01:53,000
Option two: Self-file your claim through a service bureau.

18
00:01:53,000 --> 00:02:00,000
This option requires the claimant to construct the claim in accordance with the guidelines in the Customs Regulations and the

19
00:02:00,000 --> 00:02:10,00
ACE Business Rules and Process Document found on CBP.gov, and then utilize a service bureau to electronically transmit the claim to CBP.

20
00:02:10,000 --> 00:02:15,000
Claimants must obtain an entry filer code from CBP before using this option.

21
00:02:15,000 --> 00:02:23,000
Service bureaus can be found on the internet using a search engine, or claimants may use one of the service providers listed on CBP.gov.

22
00:02:23,000 --> 00:02:32,000
Some service bureaus are also licensed Customs Brokers, so be sure to clarify exactly what services you expect them to perform.

23
00:02:32,000 --> 00:02:38,000
Service bureaus will charge a fee for their service, and this fee is not regulated by CBP.

24
00:02:38,000 --> 00:02:44,000
To use this option, contact the service bureau of your choice and discuss what they will need to begin.

25
00:02:44,000 --> 00:02:50,000
Option three: Self-file a claim through your own communications link with CBP.

26
00:02:50,000 --> 00:02:58,000
This option requires the claimant to construct the claim in accordance with the Customs regulations and the ACE Business Rules and Process Document,

27
00:02:58,000 --> 00:03:06,000
and then file the claim electronically with CBP in accordance with the Drawback CATAIR, which can be found on CBP.gov.

28
00:03:06,000 --> 00:03:15,000
Claimants must transmit their claims via the Automated Broker Interface, otherwise know as ABI, using CBP certified software.

29
00:03:15,000 --> 00:03:22,000
Claimants may find software providers on the internet or may use one of the software providers listed on CBP.gov.

30
00:03:22,000 --> 00:03:32,000
Claimants must obtain an entry filer code from CBP and file a Notice of Intent with the CBP Client Representative Branch before using this option.

31
00:03:32,000 --> 00:03:37,000
To use this option, contact your assigned CBP client representative.

32
00:03:37,000 --> 00:03:45,000
If you do not have an assigned representative, contact a client representative at the email address found at the end of this video.

33
00:03:45,000 --> 00:03:58,000
To review what we’ve covered, all claimants, whether a business or a private individual, must utilize one of the three methods described previously to electronically file a claim with CBP.

34
00:03:58,000 --> 00:04:02,000
Use a Licensed Customs Broker to construct and file your claim.

35
00:04:02,000 --> 00:04:05,000
Self-file your claim through a service bureau.

36
00:04:05,000 --> 00:04:09,000
Self-file a claim through your own communications link with CBP.

37
00:04:09,000 --> 00:04:16,000
And remember, claims may not be filed directly with a CBP Office or through the ACE portal.

38
00:04:16,000 --> 00:04:22,000
Now that you are familiar with the electronic filing requirements, take a moment and review these reminders.

39
00:04:22,000 --> 00:04:31,000
If you haven’t done so already, claimants are strongly encouraged to visit and review the drawback page on CBP.gov at the conclusion of this video.

40
00:04:31,000 --> 00:04:34,000
Be sure to review the ‘Frequently asked questions’.

41
00:04:34,000 --> 00:04:48,000
All claims must be filed in accordance with the requirements found in the ACE Business Rules and Process Document found on CBP.gov, and 19 CFR Part § 190 of the Customs Regulations.

42
00:04:48,000 --> 00:04:54,000
With limited exceptions, all claims must be filed within five years of the merchandise import date.

43
00:04:54,000 --> 00:04:58,000
Claims that are not filed timely are considered abandoned.

44
00:04:58,000 --> 00:05:07,000
Claims usually take one to three years to process and if a refund is approved, it will usually be disbursed three weeks after the claim decision date.

45
00:05:07,000 --> 00:05:16,000
Claimants may review Part § 190.92 of the Customs Regulations for guidance on how to accelerate a drawback refund.

46
00:05:16,000 --> 00:05:20,000
This concludes our presentation.

47
00:05:20,000 --> 00:05:25,000
If you have additional questions or need additional information, please visit CBP.gov,

48
00:05:25,000 --> 00:05:30,000
or contact CBP at the email addresses listed here.

49
00:05:30,000 --> 00:05:32,000
(Displayed on screen)
Drawback on CBP.gov: https://www.cbp.gov/trade/programs-administration/entry-summary/drawback-overview
https://www.cbp.gov/trade/drawback/drawback-reminder-manual-filers

50
00:05:32,000 --> 00:05:34,000
(Displayed on screen)
Locate a Customs Broker by Port:
https://www.cbp.gov/contact/find-broker-by-port

51
00:05:34,000 --> 00:05:36,000
(Displayed on screen)
Service Provider and Software Vendors:
https://www.cbp.gov/reusable-block/ace-software-vendors-and-service-providers
https://www.cbp.gov/document/guidance/abi-software-vendors-list

52
00:05:36,000 --> 00:05:38,000
(Displayed on screen)
Client Representatives: gmb.clientrepoutreach@cbp.dhs.gov
CBP Office of Trade: OTDrawback@cbp.dhs.gov
CBP Ports and Contact Phone Numbers: https://www.cbp.gov/contact/ports