1 00:00:00,367 --> 00:00:05,772 Working as a Border Patrol Agent, CBP Officer, or Air & Marine Agent is demanding. 2 00:00:06,039 --> 00:00:12,946 And we need to be sure new recruits can perform their full range of duties under unpredictable and sometimes dangerous circumstances. 3 00:00:13,546 --> 00:00:17,550 That’s why we require a medical exam as part of the pre-employment process. 4 00:00:18,284 --> 00:00:21,254 No medical condition is automatically disqualifying, 5 00:00:21,254 --> 00:00:25,959 and we review each applicant and their medical history on a case-by-case basis 6 00:00:25,959 --> 00:00:30,530 to ensure they can safely & effectively do this work without putting themselves, 7 00:00:30,530 --> 00:00:31,398 their team, 8 00:00:31,398 --> 00:00:32,899 or the public at risk. 9 00:00:33,133 --> 00:00:35,602 Here’s how the medical review process works. 10 00:00:36,036 --> 00:00:38,671 Shortly after you receive your Conditional Offer, 11 00:00:38,671 --> 00:00:46,112 a CBP medical partner will contact you to schedule your exam at a location close to the home address you provided on your application. 12 00:00:46,579 --> 00:00:53,086 After your exam is scheduled, you’ll receive an email with a pre-exam questionnaire and instructions on what to bring. 13 00:00:53,720 --> 00:00:56,022 Please ensure you’re on time to your appointment, 14 00:00:56,022 --> 00:01:00,593 as missing it may mean starting your application to CBP over again. 15 00:01:00,827 --> 00:01:03,329 Complete the questionnaire before your exam 16 00:01:03,329 --> 00:01:07,534 and bring all paperwork, ID, and other documents we’ve requested, 17 00:01:07,534 --> 00:01:12,072 including your most recent glasses or contact lens prescription, if you have one. 18 00:01:12,472 --> 00:01:16,109 At your exam, a medical professional will conduct a physical exam, 19 00:01:16,109 --> 00:01:17,110 a vision test, 20 00:01:17,110 --> 00:01:18,445 a hearing test, 21 00:01:18,445 --> 00:01:21,281 and review the answers you provided on the questionnaire. 22 00:01:21,948 --> 00:01:25,685 You may also receive an email asking you to undergo mental health screening, 23 00:01:25,685 --> 00:01:29,689 which consists of a multiple-choice questionnaire that you’ll complete online 24 00:01:29,689 --> 00:01:33,626 and a one-on-one evaluation with a psychologist over the phone. 25 00:01:34,461 --> 00:01:40,100 After everything’s complete, the information will be forwarded to the CBP medical team for review. 26 00:01:40,366 --> 00:01:47,340 If the medical team identifies any conditions that might affect your ability to safely perform the duties of the position you’ve applied for, 27 00:01:47,340 --> 00:01:51,678 a nurse case manager will email you or call to ask for more information. 28 00:01:51,845 --> 00:01:55,782 It’s important that you promptly respond to your assigned nurse case manager, 29 00:01:55,782 --> 00:01:58,084 as they’re there to help you throughout the process. 30 00:01:58,551 --> 00:02:01,521 You may be able to provide additional information yourself, 31 00:02:01,521 --> 00:02:05,291 but some applicants will need further evaluation from a medical professional. 32 00:02:05,592 --> 00:02:10,430 The initial exam will be arranged and paid for by CBP at no cost to you, 33 00:02:10,730 --> 00:02:15,869 but if a follow-on exam is needed, that’s something you’ll need to arrange and pay for on your own, 34 00:02:16,269 --> 00:02:19,906 and you’ll have limited time to gather and submit the additional information. 35 00:02:20,206 --> 00:02:24,177 If we ask for more information, it’s not a sign you’ll be disqualified. 36 00:02:24,410 --> 00:02:29,382 It just means we need to know more to ensure you can do this work safely and effectively. 37 00:02:29,949 --> 00:02:36,723 If the team determines that you meet the medical requirements, you’ll receive a notification that your medical evaluation is complete. 38 00:02:36,923 --> 00:02:42,128 If we determine you’d be unable to safely perform your job duties due to a medical condition, 39 00:02:42,128 --> 00:02:48,568 you’ll receive a Medical Disqualification Letter telling you what condition or factors led to your disqualification. 40 00:02:49,135 --> 00:02:55,542 If you are medically disqualified, you’ll have an opportunity to request a medical waiver to continue with the hiring process. 41 00:02:55,575 --> 00:02:59,279 Successful waiver requests show that, even with a medical condition, 42 00:02:59,279 --> 00:03:02,815 the person can perform their duties safely & effectively. 43 00:03:03,316 --> 00:03:07,053 Instructions for requesting a waiver will be in the Disqualification letter. 44 00:03:07,453 --> 00:03:13,927 Make sure to carefully read all communications, forms, and questionnaires, and provide complete & truthful answers. 45 00:03:13,993 --> 00:03:18,932 Omitting or concealing medical or mental health information will lengthen your application process, 46 00:03:18,932 --> 00:03:21,801 give you less time to provide the necessary information, 47 00:03:21,801 --> 00:03:24,537 and could lead to your Conditional Offer being withdrawn. 48 00:03:25,138 --> 00:03:29,676 So it’s important to be open and honest about your complete medical and mental health history, 49 00:03:29,676 --> 00:03:37,951 even if a medical professional, military health board, or other authority has previously told you that you don’t need to disclose it to future employers. 50 00:03:38,451 --> 00:03:45,225 The work we do is unique, and the Federal government has authorized CBP to ask for and receive this type of information. 51 00:03:45,758 --> 00:03:48,728 It will be held confidential and treated with respect. 52 00:03:49,262 --> 00:03:53,333 We’re not looking to screen out applicants with medical or mental health conditions, 53 00:03:54,067 --> 00:03:57,070 and remember – no condition is automatically disqualifying. 54 00:03:57,770 --> 00:04:00,273 We want a committed, diverse workforce. 55 00:04:00,273 --> 00:04:08,014 But we also need to make sure we’re hiring people with integrity who can be truthful and who we’re confident can do this work safely & effectively. 56 00:04:08,648 --> 00:04:17,257 For more information about the medical review process and medical waivers, visit our website at cbp.gov/med for general information 57 00:04:17,257 --> 00:04:27,233 or cbp.gov/cbpo-med or cbp.gov/bpa-med for information specific to each position. 58 00:04:27,700 --> 00:04:31,471 The fitness test and drug testing are separate from the medical exam. 59 00:04:32,205 --> 00:04:37,143 If you haven’t already, join our Talent Network to learn more about positions at CBP, 60 00:04:37,143 --> 00:04:44,350 or head to cbp.gov/careers/apply-now to start your application.