WEBVTT 00:00:00.367 --> 00:00:05.772 Working as a Border Patrol Agent, CBP Officer, or Air & Marine Agent is demanding. 00:00:06.039 --> 00:00:12.946 And we need to be sure new recruits can perform their full range of duties under unpredictable and sometimes dangerous circumstances. 00:00:13.546 --> 00:00:17.550 That’s why we require a medical exam as part of the pre-employment process. 00:00:18.284 --> 00:00:21.254 No medical condition is automatically disqualifying, 00:00:21.254 --> 00:00:25.959 and we review each applicant and their medical history on a case-by-case basis 00:00:25.959 --> 00:00:30.530 to ensure they can safely & effectively do this work without putting themselves, 00:00:30.530 --> 00:00:31.398 their team, 00:00:31.398 --> 00:00:32.899 or the public at risk. 00:00:33.133 --> 00:00:35.602 Here’s how the medical review process works. 00:00:36.036 --> 00:00:38.671 Shortly after you receive your Conditional Offer, 00:00:38.671 --> 00:00:46.112 a CBP medical partner will contact you to schedule your exam at a location close to the home address you provided on your application. 00:00:46.579 --> 00:00:53.086 After your exam is scheduled, you’ll receive an email with a pre-exam questionnaire and instructions on what to bring. 00:00:53.720 --> 00:00:56.022 Please ensure you’re on time to your appointment, 00:00:56.022 --> 00:01:00.593 as missing it may mean starting your application to CBP over again. 00:01:00.827 --> 00:01:03.329 Complete the questionnaire before your exam 00:01:03.329 --> 00:01:07.534 and bring all paperwork, ID, and other documents we’ve requested, 00:01:07.534 --> 00:01:12.072 including your most recent glasses or contact lens prescription, if you have one. 00:01:12.472 --> 00:01:16.109 At your exam, a medical professional will conduct a physical exam, 00:01:16.109 --> 00:01:17.110 a vision test, 00:01:17.110 --> 00:01:18.445 a hearing test, 00:01:18.445 --> 00:01:21.281 and review the answers you provided on the questionnaire. 00:01:21.948 --> 00:01:25.685 You may also receive an email asking you to undergo mental health screening, 00:01:25.685 --> 00:01:29.689 which consists of a multiple-choice questionnaire that you’ll complete online 00:01:29.689 --> 00:01:33.626 and a one-on-one evaluation with a psychologist over the phone. 00:01:34.461 --> 00:01:40.100 After everything’s complete, the information will be forwarded to the CBP medical team for review. 00:01:40.366 --> 00:01:47.340 If the medical team identifies any conditions that might affect your ability to safely perform the duties of the position you’ve applied for, 00:01:47.340 --> 00:01:51.678 a nurse case manager will email you or call to ask for more information. 00:01:51.845 --> 00:01:55.782 It’s important that you promptly respond to your assigned nurse case manager, 00:01:55.782 --> 00:01:58.084 as they’re there to help you throughout the process. 00:01:58.551 --> 00:02:01.521 You may be able to provide additional information yourself, 00:02:01.521 --> 00:02:05.291 but some applicants will need further evaluation from a medical professional. 00:02:05.592 --> 00:02:10.430 The initial exam will be arranged and paid for by CBP at no cost to you, 00:02:10.730 --> 00:02:15.869 but if a follow-on exam is needed, that’s something you’ll need to arrange and pay for on your own, 00:02:16.269 --> 00:02:19.906 and you’ll have limited time to gather and submit the additional information. 00:02:20.206 --> 00:02:24.177 If we ask for more information, it’s not a sign you’ll be disqualified. 00:02:24.410 --> 00:02:29.382 It just means we need to know more to ensure you can do this work safely and effectively. 00:02:29.949 --> 00:02:36.723 If the team determines that you meet the medical requirements, you’ll receive a notification that your medical evaluation is complete. 00:02:36.923 --> 00:02:42.128 If we determine you’d be unable to safely perform your job duties due to a medical condition, 00:02:42.128 --> 00:02:48.568 you’ll receive a Medical Disqualification Letter telling you what condition or factors led to your disqualification. 00:02:49.135 --> 00:02:55.542 If you are medically disqualified, you’ll have an opportunity to request a medical waiver to continue with the hiring process. 00:02:55.575 --> 00:02:59.279 Successful waiver requests show that, even with a medical condition, 00:02:59.279 --> 00:03:02.815 the person can perform their duties safely & effectively. 00:03:03.316 --> 00:03:07.053 Instructions for requesting a waiver will be in the Disqualification letter. 00:03:07.453 --> 00:03:13.927 Make sure to carefully read all communications, forms, and questionnaires, and provide complete & truthful answers. 00:03:13.993 --> 00:03:18.932 Omitting or concealing medical or mental health information will lengthen your application process, 00:03:18.932 --> 00:03:21.801 give you less time to provide the necessary information, 00:03:21.801 --> 00:03:24.537 and could lead to your Conditional Offer being withdrawn. 00:03:25.138 --> 00:03:29.676 So it’s important to be open and honest about your complete medical and mental health history, 00:03:29.676 --> 00:03:37.951 even if a medical professional, military health board, or other authority has previously told you that you don’t need to disclose it to future employers. 00:03:38.451 --> 00:03:45.225 The work we do is unique, and the Federal government has authorized CBP to ask for and receive this type of information. 00:03:45.758 --> 00:03:48.728 It will be held confidential and treated with respect. 00:03:49.262 --> 00:03:53.333 We’re not looking to screen out applicants with medical or mental health conditions, 00:03:54.067 --> 00:03:57.070 and remember – no condition is automatically disqualifying. 00:03:57.770 --> 00:04:00.273 We want a committed, diverse workforce. 00:04:00.273 --> 00:04:08.014 But we also need to make sure we’re hiring people with integrity who can be truthful and who we’re confident can do this work safely & effectively. 00:04:08.648 --> 00:04:17.257 For more information about the medical review process and medical waivers, visit our website at cbp.gov/med for general information 00:04:17.257 --> 00:04:27.233 or cbp.gov/cbpo-med or cbp.gov/bpa-med for information specific to each position. 00:04:27.700 --> 00:04:31.471 The fitness test and drug testing are separate from the medical exam. 00:04:32.205 --> 00:04:37.143 If you haven’t already, join our Talent Network to learn more about positions at CBP, 00:04:37.143 --> 00:04:44.350 or head to cbp.gov/careers/apply-now to start your application.