WEBVTT 00:00:11.193 --> 00:00:12.875 Man: Hey, intel Sector, how you doing, sir? 00:00:12.875 --> 00:00:17.570 Davis: Normally around here, four or five lines lit up, radios going off. 00:00:17.570 --> 00:00:20.783 Noel: There's a lot going on, you got to prioritize some and keep up. 00:00:20.783 --> 00:00:23.246 Man: Escort 12, please. 1-2, escort. 00:00:23.246 --> 00:00:26.479 Stella: Everyone that calls us, we help them any way we can. 00:00:26.479 --> 00:00:29.032 Davis: Multitasking. Everybody here has to do it. 00:00:29.032 --> 00:00:30.889 Man: Hi, this is Randy at Sector... 00:00:30.889 --> 00:00:32.949 Noel: It gets hectic sometimes. 00:00:32.949 --> 00:00:34.773 Man: That was R-a-c-h-e-o? 00:00:34.773 --> 00:00:38.201 Loper: This facility is called the National Law Enforcement Communications Center. 00:00:38.201 --> 00:00:39.594 Man: Sector. 00:00:39.594 --> 00:00:45.339 Loper: In a typical day we manage tens of thousands of law enforcement subscribers. 00:00:45.339 --> 00:00:48.675 We provide tactical law enforcement communications support, 00:00:48.675 --> 00:00:51.733 queries and emergency officer response. 00:00:51.733 --> 00:00:54.482 Stella: We're here, 24 hours, seven days a week. 00:00:54.482 --> 00:00:56.091 Man: All right, no problem. 00:00:56.091 --> 00:00:57.730 Loper: Being a sector enforcement specialist, 00:00:57.730 --> 00:01:02.301 you are faced with the ultimate task of being a master multi-tasker. 00:01:02.301 --> 00:01:04.774 Davis: You have to be able to listen to three or four conversations at once, 00:01:04.774 --> 00:01:08.883 pick out the key word, listen for Sector on the radio. 00:01:08.883 --> 00:01:12.652 Not miss the call and give them the information that they need, 00:01:12.652 --> 00:01:14.845 all while paying attention to what's going on. 00:01:14.845 --> 00:01:16.637 Loper: You're either wired to do it or you're not. 00:01:16.637 --> 00:01:18.401 Davis: You can teach how to do the job, 00:01:18.401 --> 00:01:22.200 but you can't teach the inherent ability to listen to three or four people. 00:01:22.200 --> 00:01:23.900 It just comes naturally. 00:01:23.900 --> 00:01:27.114 Loper: We cover all agencies under Homeland Security. 00:01:27.114 --> 00:01:30.574 Pagan: I can call here any time day or night and I get the responses I need. 00:01:30.574 --> 00:01:32.275 Stella: We got a handle on it. 00:01:32.275 --> 00:01:36.909 Pagan: Without them, many of cases would have been stranded. 00:01:36.909 --> 00:01:40.831 Davis: We handle radios, we handle the teletype function, we handle confirmations. 00:01:40.831 --> 00:01:43.212 We actually do research. 00:01:43.212 --> 00:01:45.806 We do basic level intel, field calls. 00:01:45.806 --> 00:01:48.186 Here's who I've got, find something on them. 00:01:48.186 --> 00:01:50.411 Man: Any unit, this is Sector Second, call sign. 00:01:50.411 --> 00:01:52.112 Davis: And that's what we do. 00:01:52.112 --> 00:01:54.892 Stella: And we just pass our protected document and send it to the officer. 00:01:54.892 --> 00:01:57.580 This is what I found, this is what I'm emailing to you. 00:01:57.580 --> 00:01:59.128 Noel: So they have it right there, 00:01:59.128 --> 00:02:01.043 they can look at it instead of me telling them about it. 00:02:01.043 --> 00:02:04.535 Pagan: I made a call here requesting some assistance in a case of mine. 00:02:04.535 --> 00:02:08.795 It was so complete, the amount of help that I got from Sector, 00:02:08.795 --> 00:02:10.897 that I was able to actually solve the case, 00:02:10.897 --> 00:02:13.647 like pretty much on the information I got from this unit here. 00:02:13.647 --> 00:02:16.891 Loper: They know every time they call, they're going to get top quality service. 00:02:16.891 --> 00:02:19.211 Man: Tom, this is Randy at Sector. 00:02:19.211 --> 00:02:23.349 Loper: There's an immediacy of the help that is critical. 00:02:23.349 --> 00:02:25.698 Noel: Information is power, so the more you have, 00:02:25.698 --> 00:02:27.460 the better off you're going to be. 00:02:27.460 --> 00:02:29.716 Noel: Sometimes the agents ask you weird questions and stuff. 00:02:29.716 --> 00:02:32.032 One agent I've had, this guy's not copping to the load, 00:02:32.032 --> 00:02:33.858 so I'm just going to tote him to jail. 00:02:33.858 --> 00:02:36.732 And I'm like, tell him there's less dope there in the car than there was. 00:02:36.732 --> 00:02:40.779 So the agent, I'm charging you with importation of marijuana, 35 pounds. 00:02:40.779 --> 00:02:43.312 He goes, that's not right. There should be 70. 00:02:43.312 --> 00:02:45.096 And that agent turns around and goes, 00:02:45.096 --> 00:02:48.988 I thought you didn't know anything about the marijuana in your car. 00:02:48.988 --> 00:02:50.781 Man: Sector... 00:02:50.781 --> 00:02:52.759 Pagan: Well, what I got say is that you're talking to me here, 00:02:52.759 --> 00:02:54.614 because Sector saved my life. 00:02:54.614 --> 00:02:58.197 Loper: Charlie 100's primary mission is officer safety. 00:02:58.197 --> 00:03:03.911 Pagan: New Year's Day, 1998, I was deployed with 30 other agents, 00:03:03.911 --> 00:03:07.279 Customs agents to Saint Thomas in the Virgin Islands. 00:03:07.279 --> 00:03:12.808 And we ended up having an accident and hitting a rock on a vessel. 00:03:12.808 --> 00:03:15.620 We were going about 75 miles an hour. 00:03:15.620 --> 00:03:18.062 We still had communication by cellphone. 00:03:18.062 --> 00:03:20.935 By the grace of God, how we got ahold of Sector someone, 00:03:20.935 --> 00:03:24.302 Sector immediately coordinated efforts for all the other vessels 00:03:24.302 --> 00:03:26.281 to find us, locate us. 00:03:26.281 --> 00:03:28.506 From the SAC on down, everybody knew what was going on. 00:03:28.506 --> 00:03:30.638 Headquarters was immediately advised. 00:03:30.638 --> 00:03:33.605 Sunday we're at the conduit for our rescue. 00:03:33.605 --> 00:03:35.459 Without Sector, it would have taken hours 00:03:35.459 --> 00:03:40.000 for anybody to even realize that were missing. 00:03:40.000 --> 00:03:44.262 We couldn't operate as a federal agency without an entity like Sector. 00:03:44.262 --> 00:03:49.636 Stella: If I'm here 24 hours a day; they need me, I'm here. 00:03:49.636 --> 00:03:52.603 Pagan: I haven't met any other entity in the federal government 00:03:52.603 --> 00:03:56.464 that has the completeness of information and the completeness 00:03:56.464 --> 00:03:59.061 of delivery that Sector does. 00:03:59.061 --> 00:04:01.193 Davis: I've got a tremendous amount of resources. 00:04:01.193 --> 00:04:03.078 I will utilize them. 00:04:03.078 --> 00:04:06.228 If I can't, I have a team leader, I have a supervisor and I have a chief 00:04:06.228 --> 00:04:10.369 that will allow me to do what I need to do to service the field. 00:04:10.369 --> 00:04:13.301 CBP mission comes first.