Man: Hey, intel Sector, how you doing, sir?
Davis: Normally around here, four or five lines lit up, radios going off.
Noel: There's a lot going on, you got to prioritize some and keep up.
Man: Escort 12, please. 1-2, escort.
Stella: Everyone that calls us, we help them any way we can.
Davis: Multitasking. Everybody here has to do it.
Man: Hi, this is Randy at Sector...
Noel: It gets hectic sometimes.
Man: That was R-a-c-h-e-o?
Loper: This facility is called the National Law Enforcement Communications Center.
Man: Sector.
Loper: In a typical day we manage tens of thousands of law enforcement subscribers.
We provide tactical law enforcement communications support,
queries and emergency officer response.
Stella: We're here, 24 hours, seven days a week.
Man: All right, no problem.
Loper: Being a sector enforcement specialist,
you are faced with the ultimate task of being a master multi-tasker.
Davis: You have to be able to listen to three or four conversations at once,
pick out the key word, listen for Sector on the radio.
Not miss the call and give them the information that they need,
all while paying attention to what's going on.
Loper: You're either wired to do it or you're not.
Davis: You can teach how to do the job,
but you can't teach the inherent ability to listen to three or four people.
It just comes naturally.
Loper: We cover all agencies under Homeland Security.
Pagan: I can call here any time day or night and I get the responses I need.
Stella: We got a handle on it.
Pagan: Without them, many of cases would have been stranded.
Davis: We handle radios, we handle the teletype function, we handle confirmations.
We actually do research.
We do basic level intel, field calls.
Here's who I've got, find something on them.
Man: Any unit, this is Sector Second, call sign.
Davis: And that's what we do.
Stella: And we just pass our protected document and send it to the officer.
This is what I found, this is what I'm emailing to you.
Noel: So they have it right there,
they can look at it instead of me telling them about it.
Pagan: I made a call here requesting some assistance in a case of mine.
It was so complete, the amount of help that I got from Sector,
that I was able to actually solve the case,
like pretty much on the information I got from this unit here.
Loper: They know every time they call, they're going to get top quality service.
Man: Tom, this is Randy at Sector.
Loper: There's an immediacy of the help that is critical.
Noel: Information is power, so the more you have,
the better off you're going to be.
Noel: Sometimes the agents ask you weird questions and stuff.
One agent I've had, this guy's not copping to the load,
so I'm just going to tote him to jail.
And I'm like, tell him there's less dope there in the car than there was.
So the agent, I'm charging you with importation of marijuana, 35 pounds.
He goes, that's not right. There should be 70.
And that agent turns around and goes,
I thought you didn't know anything about the marijuana in your car.
Man: Sector...
Pagan: Well, what I got say is that you're talking to me here,
because Sector saved my life.
Loper: Charlie 100's primary mission is officer safety.
Pagan: New Year's Day, 1998, I was deployed with 30 other agents,
Customs agents to Saint Thomas in the Virgin Islands.
And we ended up having an accident and hitting a rock on a vessel.
We were going about 75 miles an hour.
We still had communication by cellphone.
By the grace of God, how we got ahold of Sector someone,
Sector immediately coordinated efforts for all the other vessels
to find us, locate us.
From the SAC on down, everybody knew what was going on.
Headquarters was immediately advised.
Sunday we're at the conduit for our rescue.
Without Sector, it would have taken hours
for anybody to even realize that were missing.
We couldn't operate as a federal agency without an entity like Sector.
Stella: If I'm here 24 hours a day; they need me, I'm here.
Pagan: I haven't met any other entity in the federal government
that has the completeness of information and the completeness
of delivery that Sector does.
Davis: I've got a tremendous amount of resources.
I will utilize them.
If I can't, I have a team leader, I have a supervisor and I have a chief
that will allow me to do what I need to do to service the field.
CBP mission comes first.