While conflict is a normal part of our lives
it can be uncomfortable experience especially in the workplace. When we face
disputes in the workplace, they affect our ability to concentrate on CBP's
mission and it affects our work relationships. At CBP, we believe that
employment issues and concerns should be discussed with the appropriate
management officials as quickly as possible. If you believe that you've been
discriminated against and seek to file an EEO complaint, I encourage you to use
our mediation process to resolve your issue. Our mediation process is private,
confidential and conducted by a trained mediator. When you elect to participate
in mediation I ask that you keep an open mind, think outside of the box and work
to reach an agreement that would resolve your issue.
Typically, through mediation, all parties are better able to understand the other
person's point of view and even if there's no resolution, participating in
mediation would help to improve the working relationship.
Our office is here to provide you with guidance and support throughout the
EEO complaints process. Find out more about the mediation process on CBP dot gov in the
EEO section. Thank you