WEBVTT

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While conflict is a normal part of our lives

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it can be uncomfortable experience
especially in the workplace. When we face

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disputes in the workplace, they affect
our ability to concentrate on CBP's

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mission and it affects our work
relationships. At CBP, we believe that

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employment issues and concerns should be
discussed with the appropriate

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management officials as quickly as
possible. If you believe that you've been

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discriminated against and seek to file
an EEO complaint, I encourage you to use

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our mediation process to resolve your
issue. Our mediation process is private,

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confidential and conducted by a trained
mediator. When you elect to participate

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in mediation I ask that you keep an open
mind, think outside of the box and work

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to reach an agreement that would resolve
your issue.

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Typically, through mediation, all parties
are better able to understand the other

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person's point of view and even if
there's no resolution, participating in

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mediation would help to improve the
working relationship.

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Our office is here to provide you with
guidance and support throughout the

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EEO complaints process. Find out more about the
mediation process on CBP dot gov in the

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EEO section. Thank you