CBP Policy on Nondiscrimination for Individuals with Disabilities in CBP-Conducted Services, Programs, and Activities

It is CBP's policy not to discriminate against members of the public because of disability, and to afford them an equal opportunity to participate in, or benefit from, CBP-conducted services, programs, and activities, including through equal access, physical access, program accessibility, and effective communication.  CBP also will provide reasonable modifications to its services, programs, and activities on a case-by-case basis to allow a qualified individual with a disability meaningful access to CBP's services, programs, and activities, unless the requested modification would fundamentally alter the nature of the service, program, or activity, cause an undue financial and administrative burden to CBP, or would otherwise be denied pursuant to permissible reasons under CBP policy.  CBP has an affirmative obligation to offer a modification when it knows or reasonably should know that a member of the public has a disability and needs a modification, even if the individual does not request it, such as during a crisis, when a disability may interfere with the individual's ability to make a request.  It is also CBP's policy to engage in an interactive and individualized process to identify reasonable modifications.  In ensuring effective communication, CBP will give primary consideration to the auxiliary aid or service requested by the individual with a disability.