In compliance with CBP policy, DHS policy, and the implementing regulations of Section 504 of the Rehabilitation Act of 1973 (Section 504) at 6 CFR Part 15, CBP will provide reasonable modifications to its services, programs, and activities on a case-by-case basis to allow a qualified individual with a disability meaningful access to CBP's services, programs, and activities, unless the requested modification would fundamentally alter the nature of the service, program, or activity, cause an undue financial and administrative burden to CBP, or would otherwise be denied pursuant to permissible reasons under CBP policy.
You or your traveling companion may contact any CBP employee encountered during the inspection process about the best way to relieve disability-related concerns. Please inform the CBP employee of your barrier(s) to participation and suggest possible reasonable modification(s). The CBP employee will provide assistance, if able. Should you require additional information or assistance, please request to speak with a CBP supervisor or a Professionalism Service Manager.
The CBP Information Center, which serves as the primary point of contact to ask questions; to seek clarification on CBP-related regulations; requirements, processes, and practices; and/or to make service-related compliments or complaints, may be contacted at:
U.S. Customs & Border Protection
IPL/CBP INFO Center
1300 Pennsylvania Avenue N.W., MS: 1345
Washington, DC 20229
Electronically: https://help.cbp.gov/
If you feel you have been discriminated against due to a disability or medical condition, you may submit a discrimination complaint at:
Office for Civil Rights and Civil Liberties
U.S. Department of Homeland Security
Compliance Branch, Mail Stop #0190
2707 Martin Luther King, Jr. Ave. SE
Washington, DC 20528-0190
E-mail: CRCLCompliance@hq.dhs.gov