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CTPAT Portal

Launched in 2014, the CTPAT Portal 2.0 (Portal) is designed to streamline applications to U.S. partnership programs, add functionality requested by CTPAT Partners, and meet DHS mandated security requirements. The Portal provides flexibility to adapt to future data requirements and administer multiple partnership programs, e.g., CTPAT and CTPAT Trade Compliance within a single site.

Partner Benefits of Portal’s design include the following:

  • Trade accounts participating in multiple partnership programs can be accessed via a single sign-on.
  • Trade Organizations can define the relationships between CTPAT accounts with different security standards (e.g., relationships between an Importer with Tier II benefits vs. Importer with Tier III benefits).
  • Different trade entity accounts can be linked within a Trade Organization (e.g., linkage of a manufacturer and importer account.) to reflect actual company organization.

As the design and functionality of the Portal evolves, this site will be used as a library and resource for all publicly available Portal documents and information.

Portal Updates NEW

February 6, 2024

CTPAT Partners,

January 26, 2024, was the “Go-Live” date for both the Customs Trade Partnership Against Terrorism (CTPAT) and the Trade Compliance (TC) Portals. Please note the points below.

  • The new link to Portal 3.0 is trade.cbp.dhs.gov/ctpat/ctpat-portal-ui
  • Each user will need to create a new login.gov account.
  • Instructions can be found at CTPAT and TC Portal 3.0 Login.gov Account Creation | U.S. Customs and Border Protection (cbp.gov)
  • Please report any issues, bugs, and/or data fixes needed for CTPAT and TC 3.0 Portals to the CBP Technology Service Desk for resolution.
  • Email: cbp.technology.service.desk@cbp.dhs.gov. Phone number: 800-927-8729
  • All of your current company data in CTPAT and TC Portals will be automatically transferred to the CTPAT and TC 3.0 Portals. This includes your current account history, information, data, reports, and documents.
  • There is no need to copy or download any information from your current account unless you chose to do so for your own purposes.
  • The validation report format is changing. However, all previous validation reports will be stored in your account library as a pdf file. All validation reports generated in 3.0 will have a new design.
  • Accounts that currently have multiple security models under a single trade org will have those accounts separated. This transition will bring our partners back to “single” CTPAT accounts as was the case with Portal 1.0.
    • This will not affect the account information. All linked/joined/merged accounts will be separated, and information transferred accordingly.
    • This will not affect login. If you are a user/point of contact for multiple accounts, you will see those accounts upon login and then select which account you want to access.
  • Training Videos for the new 3.0 Portal will be located within the Public Library section of the Portal.

CTPAT and TC Portal team

 

What to Do if You Can't Access Your Account


If you are unable to access your account, please double check that your user name is correct. The user name should be the same as the email address you entered into the Portal as your contact information. If you need to reset your password, see below.

If you are still unable to access your account, it may be locked. This can happen for a number of reasons, to include entering an incorrect password too many times, or account suspension.

If your account seems locked, please contact your Supply Chain Security Specialist or management at the field office assigned to your account.

 

If You Have Trouble Accessing Your CTPAT Account

  • How to Reset Your Password

    1. Go to the CTPAT Portal login screen.
    2. Click on the "Forgot your password?" link below the "Sign in" button.
    3. In the block for "User Email," type in the e‐mail address exactly as you typed it when you originally accessed the CTPAT Portal.
    4. Click “Continue”.  A link will be sent to your email to reset your password.
    5. Follow the link to continue resetting your password.

    If these instructions still do not work, please send an email to ctpathelpdesk@cbp.dhs.gov.

  • How to Take a Screenshot

    If you encounter an error message on the CTPAT Portal, please email your problem to ctpathelpdesk@cbp.dhs.gov. It is helpful for you to include a screen shot of the error message on the screen so that our technical experts can better understand the nature of your problem.

    To take a screen shot, also known as a screen capture, please follow these instructions:

    1. Bring up the error message on your monitor.
    2. Press the key on the upper right‐hand side of your keyboard that says “Print Screen/SysRq.”
    3. Open an email message.
    4. Use your mouse to place the cursor in the email message.
    5. Press Ctrl + V to paste the image into your message.
    6. Send your screen shot, along with any additional information about what happened before the error message popped up, to ctpathelpdesk@cbp.dhs.gov.
Last Modified: May 13, 2024