U.S. Customs and Border Protection Complaints and Discipline Systems Review

U.S. Customs and Border Protection employees are dedicated public servants who conduct themselves with professionalism as they protect our borders and facilitate trade and travel. They embody our core values – integrity, service to country, and vigilance – uphold the public trust, and demonstrate personal behavior that reflects positively on their peers and on CBP.

I requested a comprehensive review of CBP’s misconduct review process from intake, referral, investigation and discipline to improve our handling of these situations and improve transparency. The Agency is committed to ensuring that all employees are held to the highest ethical standards of professionalism and personal conduct.

Consistent with this commitment, CBP has begun implementing the report’s recommendations. I am confident these changes will strengthen public trust and assure our employees that CBP will appropriately and expeditiously address misconduct allegations.

R. Gil Kerlikowske, Commissioner