These FAQs contain many of the routine inquiries the CBP Office of Congressional Affairs receives from congressional staff. The CBP Info Center is also a valuable resource for locating answers related to CBP processes, programs, and regulations. If you cannot find the information you need, please contact the Office of Congressional Affairs at: (202) 344-1760 or OCAInquiry@cbp.dhs.gov.
Travel and Trusted Traveler Programs
In the event you are denied or revoked from the SENTRI, NEXUS or FAST or Global Entry programs, you will be provided a letter detailing the reason for this action and guidance on how to seek additional information, if necessary. Please visit CBP's Trusted Traveler Program Denials page on the CBP website for information on requesting reconsideration.
Unfortunately, CBP's Office of Congressional Affairs is not able to schedule appointments for applicants of the Global Entry Trusted Traveler Program. However, there are several options, explained below, for making an appointment at Global Entry enrollment at centers across the United States. Please note that no matter what option is chosen, an appointment time must be selected on the Trusted Traveler Programs website by the candidate within 30 days of receiving the conditional approval notice.
The applicant may log in to the Trusted Traveler Program (TTP) website and book an appointment using the online scheduling function. From this website, an appointment can be booked at any Global Entry enrollment center in the United States and for any available time slot. If no appointments are available for the timeframe desired, the applicant should feel free to seek an alternative enrollment center location based on proximity or on layovers in other cities.
As a last resort, and with international travel booked, an applicant may call an enrollment center to determine if walk-in hours are available or to ask if cancellations are imminent. Please be aware that an applicant's delayed enrollment into Global Entry does not prohibit international travel. Please feel free to reach out to the Office of Congressional Affairs with any questions.
Constituent Services
If you are searching for someone who may have crossed into the United States, please review CBP information on individuals in CBP custody. The U.S. Immigration and Customs Enforcement website allows you to search by name or A-Number for anyone currently in ICE custody, or currently in CBP custody for 48 hours or more.
The Office of Congressional Affairs does not have the ability to find out the status of a CBP employment application. Please direct the constituent to CBP's Applicant Portal.
Please feel free to provide the Office of Congressional Affairs with contact information for the company along with one or two sentences on the company's services or production. More information on How to Do Business with CBP is available online.
Members of the public can submit a complaint electronically through CBP's Information Center. You can also contact the Office of Congressional Affairs for further assistance.
The FOIA office processes requests in the order in which they are received; due to the volume and nature of some requests this process can take some time. The Office of Congressional Affairs can confirm receipt of a FOIA request; however, we cannot expedite it through the process. We appreciate your constituent's patience as we work towards the completion of the request. They will receive a response directly from the FOIA office. If necessary, the constituent can contact CBP's FOIA Office directly at (202) 325-0150. Additional FOIA information is available on the CBP Website.
CBP enforces the regulations of over 40 federal agencies at Ports of Entry across the United States. Frequently, CBP acts on behalf of another agency to detain suspect shipments while inspections are performed and products are tested. The Office of Congressional Affairs is always happy to provide status updates to congressional offices on these held shipments, but it would also help to contact the agency requesting this hold.
